Refund Policy

Refund Policy

At Shastika Software Solutions Private Limited, we strive to ensure customer satisfaction with our billing software. This Refund Policy outlines the under which refunds will be provided.

1. Eligibility for Refunds

• Subscription Plans: Users can request a refund within 30 days of their initial subscription purchase if they are unsatisfied with the service.
• Annual Subscriptions: Users who cancel their annual subscription within 30 days of renewal may receive a prorated refund based on unused months.

2. Non-Refundable Items

Shastika Software Solutions Private Limited provides billing and invoicing software designed to help users manage their billing processes efficiently. We may update our services or features at our discretion.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at shastikasoftwaresolutions@gmail.com with your order details and the reason for your refund request.
2. Provide Information: Include your account information, transaction ID, and any relevant documentation.
3. Processing Time: Refund requests will be processed within 6-7 working days after receiving your request.

4. Refund Method

Refunds will be issued to the original payment method within 6-7 working days. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Changes to the Refund Policy

Shastika Software Solutions Private Limited reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

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